Shipping policy

CITY OF WACO SHOPIFY SHIPPING (Updated 6/8/2023)

HOW DO I RECEIVE MY ORDER?
Shipping is not currently available for employees. The options are to pick up the merchandise at the Waco Welcome Center, or to have it sent to you via interoffice mail.

WHERE DO I PICK UP MY ORDER?
We are located at the Waco Welcome Center, 323 S. 6th St., Waco, TX 76701. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with pick-up instructions. 

Our in-store pickup hours are listed below. Please have your order confirmation email with you when you come.

DAYS	HOURS
Monday	9 am - 5 pm CST
Tuesday	9 am - 5 pm CST
Wednesday	9 am - 5 pm CST
Thursday	9 am - 5 pm CST
Friday	9 am - 5 pm CST
Saturday	9 am - 5 pm CST
Sunday	Closed

If you haven’t received your order within 15 days of receiving your purchase confirmation email, please contact us at https://wacostaffshop.myshopify.com/pages/contact with your name and order number, and we will look into it for you.

RETURN POLICY
Information on our Return Policy can be found here: https://wacostaffshop.myshopify.com/pages/documentation

STILL HAVE QUESTIONS?
Please contact us at https://wacostaffshop.myshopify.com/pages/contact.